FREQUENTLY ASKED QUESTIONS

So I just phone up or fill in your online sign up (request form) and will be given an order number. Then my system will then be picked up and sent to you?
Yes, that’s right! Just give us a call to make an appointment or fill in our online sign up and you will be given an order number and should have your system picked up the same, very next day or when is convenient for you. We will fix your system on the day we receive it and send you an e-mail with a invoice once the repair is complete. Once payment has been confirmed we will ship your system back to you! You'll have your system back within 24 hours!

How much do you charge for repairs?
Please see the 'repair' page for our prices or give us a call on 02075 159 048

What if I’m local, do I still need to post my system?
No, we also offer a walk-in service while you wait!
Click here for our walk-in website

How long will a repair take?
Our typical repair time is 40 minutes from when we have diagnosed the problem.

Should I pack the accessories?
Please only send in the console only, without any accessories, such as the cables, power supply, etc. Please make sure you include your harddrive.

Will I lose my saved games or other data?
Unless your problem is related to a faulty memory card or hard drive, you will not lose any of your saved games, profiles, or other information.

Do we prevent the problem coming back?
While repairing your system we do several upgrades to your to stop the problem coming back again in the future. Only the PS-pros offer these upgrades.

What kind of warranty do I get?
We give a 90 day warranty with all our repairs. If the problem does re occur within the warranty period then we will fix your system free of charge. Please see the warranty page here for more details. We are now offering a full 2 year extended warranty service! Please visit our 'Extended Warranty' page for more details.

I opened my consoles or removed the warranty seal. Will you still fix my Playstation 3?
Absolutely! We successfully repair over 95% of the Playstation 3's repair orders we receive, regardless of whether or not the console has been opened previously.

How do I know that you are a reputable company?
We are one of the largest Playstaion & Xbox 360 refurbishing companies in the United States, and our new office in central London has all the experience and success. Some of our many achievements:

• Verified by the two largest Internet security companies: Verisign
  and Network Solutions.
• A member in good standing of SquareTrade.
• Verified Authorize.Net Merchant.
• PayPal Verified Business.
• Attained PowerSeller status on eBay.
• We are fully insured.
  
  

Why shouldn't I bring my Playstation 3 to my local computer or television repair shop?
Many TV and computer repair shops actually cause greater damage to the Playstation, as they don't have the specialized equipment, spare parts, training, or experience that we do.  We specialize in Playstaion & Xbox 360 repairs, so you'll know that your repair will be completed quickly and professionally the first time.

Do you accept international orders?
At this time we are only accepting orders from within the UK through our mail-in service or walk-in service (make an appointment and get your system fixed while you wait!) For more information on our mail-in service, please click here for our mail-in website.

How long have you been around?
We began repairing the original Microsoft Xbox consoles and the first generation of Playstation back in 2001, and started offering Playstaion 3 & Xbox 360 repair/refurbishing services in 2006.

Do you fix other consoles/handheld devices as well?
Yes! We fix almost all consoles, but we specialise in Playstaion 3's & Xbox 360's. For our Xbox 360 service click here. If you have a different console or handheld device (wii, PSP, NDS ect) please give us a call to find out more.